Shipping & Returns Policy – ladybugumbrella.com
Shipping Information
1. Order Processing
- Orders are processed within 1–3 business days (excluding weekends/holidays).
- You’ll receive a tracking number via email once your order ships.
2. Shipping Options & Delivery Times
- Standard Shipping: 3–7 business days
- Express Shipping: 2–3 business days (additional fee applies)
- International Shipping: 5–15 business days (varies by destination)
Delivery times are estimates and not guaranteed.
3. Shipping Costs
- Calculated at checkout based on weight and destination.
- Free standard shipping on orders over $50 (domestic only).
4. International Orders
- Customers are responsible for customs fees, taxes, or import duties.
- Delays due to customs are beyond our control.
5. Tracking Your Order
- Use the link in your shipping confirmation email to track your package.
- Contact us via our website if your order is delayed or missing.
Returns & Exchanges
1. Return Policy
- 30-day return window from delivery date.
- Items must be unused, in original packaging, with tags attached.
2. How to Return
- Log in to your account at ladybugumbrella.com.
- Select your order and generate a return label.
- Ship your return using the provided label.
3. Refunds
- Processed within 5–10 business days after we receive your return.
- Original shipping costs are non-refundable.
4. Exchanges
- Exchanges are subject to availability.
- For size/color exchanges, place a new order and return the original item.
5. Damaged/Defective Items
- Contact us within 7 days of delivery.
- Photos may be required for verification.
6. Non-Returnable Items
- Final sale items (marked at checkout).
- Personalized/custom products.